Header Image for Silchester Parish Council

Local Services

Age Concern

Age UK - free Handy Van service

Basingstoke and Deane Borough Council

Citizens Advice Bureau

Green Cone Food Waste Digester

Green Garden Waste Collection Service

Hampshire County Council

Hospice Shop

Local Borough Councillors

Local County & Borough Councillors

Mobile Library

Public Houses

Silchester Parish Magazine

Swimming Tadley Swimming Pool

                         Thames Water

Travel and Transport

Age Concern 

 The Orchard, White Hart Lane, Basingstoke, RG21 4AF

01256 423874

Basingstoke and Deane Borough Council

Basingsatoke and Deane Borough Council logoBasingstoke and Deane Borough Council Civic Offices London Road Basingstoke Hants RG21 4AH 

Opening hours 

The Civic Offices are open (except on Bank Holidays) : Mon to Thurs : 8.30am - 5.00pm Friday : 8.30am - 4.30pm Contact Centre and Switchboard 

The Contact Centre operating hours are: Mon to Thurs : 8.30am - 5.30pm Friday :           8.30am - 5.00pm Phone   (01256) 844844 Fax   (01256) 845200 TextPhone   (01256) 845400 SMS Text Messaging  07797 877006 

Benefits - housing & council tax

(01256) 810680

Business development

(01256) 845359

Council tax

(01256) 358555

Customer Contact Centre

  • abandoned vehicles
  • asbestos
  • bonfires
  • car parking
  • dog wardens
  • drainage enquiries
  • dropped kerbs
  • food hygiene
  • licenses                
  • noise complaints
  • pest control 
  • potholes
  • refuse collection
  • roads & footpaths
  • street cleansing
  • street lighting
  • Bus/Travel Tokens

(01256) 844844

Electoral registration

(01256) 845264


  • waiting list enquiries
  • homelessness enquiries

(01256) 845393 (01256) 845250

Mayor's office

(01256) 845591

Planning applications and appeals

(01256) 844844

Planning enforcement

(01256) 845249

We can be contacted by email and have a number of addresses set up to allow your message to be directed to the most appropriate person at the council. General enquiries may be sent to the following email address: customer.service@basingstoke.gov.uk

Citizens Advice Bureau 

Franklin Avenue Tadley - 08442451283 or  from a mobile 03003300650

Web address is  http://www.tadleycab.org.uk/

Green Cone Food Waste Digester  

The Green Cone is a food waste digester which has its base buried in the soil - this is where all the work takes place to ‘digest’ the food waste using heat and harmless bacteria, breaking it down to its natural components of carbon and water.  It’s a natural process that relies on the heat from the sun, so the Green Cone needs to be placed in a sunny spot in your garden. 

Basingstoke and Deane Borough Council is currently offering residents the opportunity to buy a cut price Green Cone food waste digester or Green Johanna 'hot composter', to help reduce the amount of rubbish thrown away. 

If you'd like more information visit  http://www.basingstoke.gov.uk/browse/community-and-living/recycling-rubbish-and-waste/home-composting.htm

Green Garden Waste Collection Service 

Grass cuttingBasingstoke and Deane Borough Council provides fortnightly collections of garden waste from March until early December. The collection service is for grass cuttings, hedge clippings, leaves, flowers, weeds and other green garden waste. The service has been developed to make it easy for residents to recycle their green garden waste.  It gives you the opportunity to have your garden waste collected rather than filling your car and taking it to the household waste recycling centre. The service can also take items which may not compost easily at home, such as large amounts of grass cuttings, hedge clippings and tree trimmings. The green garden material is composted locally to produce Pro-Grow, a high quality organic soil conditioner, which is then available for residents to buy at the Household Waste Recycling Centres in Hampshire. 

For lots more information about the service, including how to sign up for the service and answers to frequently asked questions, visit


Hampshire County Council 

Hampshire County Council


Hampshire County Council logoHeadquarters opening times:

8.30am - 5.15pm Monday – Thursday 8.30am - 4.45pm Friday

Maps and directions to our headquarters


Hampshire County Council The Castle Winchester Hampshire SO23 8UJ



General enquiries form


Emergencies and out of hours

  • 0800 028 0888 - Free helpline for calls made within Hampshire
  • 01962 870500 - Calls from within the UK
  • 0808 100 2484 - Minicom for hearing and speech impaired customers within Hampshire
  • 01962 841841 - Main switchboard
  • 01962 841841 - (recorded message)
  • 0845 600 45 55 - For Adult services in Hampshire and Portsmouth
  • 023 80 233344 - For Adult services in Southampton
  • Further emergency contacts

A-Z of Services


Information Centres

Basingstoke information centre

Monday - Friday: 9.30am - 5.30pm Saturday: 9.30am - 2.00pm

Farnborough information centre

Monday -Tuesday 9.30am - 7pm Wednesday - Friday 9.30am - 5pm Saturday 9.30am - 4pm

New Milton information centre

Monday to Friday: 8.45am - 4.30pm Cash Office only Monday to Friday 8.45am - 3.30pm

Waterlooville information centre

Monday & Tuesday 9.30am - 5.00pm Wednesday 9.30am - 1.00pm Thursday 9.30am - 7.00pm Friday 9.00am - 7.00.pm Saturday 9.30am - 5.00pm

Winchester information centre

Monday to Friday 8.30am - 5.30pm

Age UK - free Handy Van service

Age UK  has a free Handy Van service which for people meeting the following criteria:

  • over the age of 60               
  • applicant’s disposable savings/ assets do not exceed 20,000 (excluding the               value of their home)               
  • Handy Van operates within the area (which having checked the website,                Silchester postcodes appear to be covered)

Help the aged will assess the safety and security of your home and fit chains  and window locks if necessary for free, as well as safety features such as smoke and carbon monoxide detectors.

They can be contacted by calling 01364 651643 or by visiting http://www.ageuk.org.uk/

Hospice Shop 

 Chineham Shopping Centre  01256 331888

Local Borough Councillors 

 Marilyn Tucker 0125 678 2844

Roger Gardiner 0118 970 1109

Local County Councillor

Rhydian Vaughan 07712 695476

Mobile Library 

Mobile library route RLL5 route 4The mobile library that visits Silchester Village Hall is Rural Library Link 5, Route 4 from Chineham Library, calling on alternate Thursdays. 

The library carries adult and childrens books (including large print and books on CD/tape), and DVD's can also be hired.  Book tokens, stamps and cards can also be purchased.  If the item is not on board then it can be requested!  Membership is free and a standard Hampshire library ticket can be used.  Items can be returned to any Hampshire library.  Books borrowed and returned to the mobile library do not attract any fines for late return. 

Click here to view the mobile libraries information leaflet, or visit http://www3.hants.gov.uk/library.htm for further information.

RLL 5 Route 4 

Jan 7 21

Feb 4 18

Mar 4 18

Apr 1 15 29

May 13 27

Jun 10 24

Jul 8 22

Aug 5 18

Sep 2 16 30

Oct 14 28

Nov 11 25

Dec 9 23


Mortimer West End The Bridges

10am to 10.30am

Silchester, Village Hall

10.40am to 11am

Pamber Heath Wakeford Court

11.05am to 11.25am

Pamber Heath Road Memorial Hall

11.30am to 12noon

Tadley, Glebe Close

12.05pm to 12.25pm

Ramsdell Old School

2.10pm to 2.30pm

Sherborne St John, Spring Close

2.45pm to 3.10pm

Popley, Magnolia Court

3.25pm to 3.45pm

Rooksdown, Gillies Road Near telephone box

3.55pm to 4.15pm

Public Houses 


The Calleva Arms public house http://www.thecalleva.com/




Silchester Parish Magazine 

Editor Mike Davis 0118 970 0425 Email mike@silchester.org

Distribution/Printing & Advertising Managers Nancy & Marsden Jones 0118 970 0546 
Email nancy.jones@lineone.net 

Swimming Tadley Swimming Pool 

0118 9817818  


Thames Water 

 24 hour Contact Centre 0800 316 9800

Travel and Transport 

Stagecoach Timetable Enquiries: 0871 200 22 33 calls cost 10p per minute plus network extras

Customer Services: 0845 121 0190

Community Transport 01256 462101        

Silchester Give and Take

Helen Morgan / Rosemary Evans 0118 970 1055 / 0118 970 1070

Wheelchair accessible taxi: Ancient Services of Padworth 0118 971 4209

Travel Information Guide

Stagecoach operate bus service number 14 between Tadley Sainsbury’s, Silchester and Basingstoke via Bramley Station and Chineham approximately every hour during weekdays.  For the full timetable click here: http://www.stagecoachbus.com/timetables.aspx

Although not clear from the timetable, the bus travels in a one way loop around Tadley.  From Silchester it goes along Pamber Road and Silchester Road to Sainsbury’s and the library,  then continues down Mulfords Hill to the roundabout by the swimming pool and returns to Silchester along Rowan Road, Pamber Heath Road and back along Pamber Road.  It passes Sainsbury’s at 32 minutes past the hour.

The Give and Take Group are able to help people living in Silchester with trips for medical appointments.

Dial a Ride operate a service in this area on a Wednesday providing transport to and from Basingstoke for people who find it difficult to use the regular buses.

Ancient Services of Padworth provides a wheelchair accessible taxi service for journeys of more than 1 mile.